Please note that in a recent update published by Novell, they have opted to lengthen Extended Support for Novell NetWare 6.5 and Novell ZENworks 7 Suite by a year, to 30 September 2013. In addition, Novell BorderManager and Novell GroupWise 8 are extending General Support, and will be supported on NetWare 6.5 for the same time period.

Product Previous Support End Date New Support End Date

For the best value, Novell encourages upgrades to the latest release of Novell Open Enterprise Server and Novell ZENworks Configuraiton Management, but is offering Extended Support on these older releases to provide more deployment time for customers who need it.

The Extended Support phase of Novell's Product Support Lifecycle offers installation and configuration technical support and critical security fixes for customers with current maintenance on the replacement products - in this case Novell Open Enterprise Server 2 and Novell ZENworks Configuration Management 11.

Free Unlimited Extended Support on ZENworks 7 Suite

Current Novell Open Enterprise Server maintenance customers already realize free, unlimited 12x5 technical support during the Extended Support phase for NetWare. Effective 1 January 2012, Novell is offering this same free, unilmited 12x5 technical support benefit on ZENworks 7 Suite for all customers with current maintenance on Novell's ZENworks Configuration Management.

Product Information

Customers who are not current with maintenance may purchase Standard or Priority maintenance for licensed users and take advantage of Extended Support on ZENworks 7 Suite or NetWare 6.5 for free.

For further information

For detailed information on Novell's Support lifecycle, visit or contact Cindy DeHart, Novell & Virtualization Practice Manager at (540) 443-3392 or