Issues with the recent update for Outlook 2007


On Tuesday, December 14, Microsoft released an update (KB2412171) for Microsoft Outlook 2007. Several issues have been discovered with the update and we want to alert you about problems you might encounter and what corrective steps we recommend.

This Outlook 2007 update was distributed via Microsoft Update. Many of you receive updates automatically and if you installed the update between Tuesday, December 14, and Thursday, December 16, it is likely that you are affected.

The three issues identified in the December 2010 update for Outlook 2007 are as follows:

  1. Outlook fails to connect if Secure Password Authentication (SPA) is configured for an account and the mail server does not support SPA. This is important for Google Gmail users because Gmail does not support SPA. Outlook customers using Gmail who have the SPA option turned on cannot connect to Gmail.
  2. Noticeable performance issues are experienced when switching between folders if you do not have a Microsoft Exchange Server account configured in Outlook. Switching folders might take several seconds depending on the performance of your computer. This issue only applies when you use an IMAP, POP3, or Outlook Live Connector account, such as Windows Live Hotmail, and do not have an Exchange Server account configured in the same Outlook profile. To determine if you are using an Exchange Server account, see the help article What is an Exchange account?
  3. AutoArchive cannot be configured for IMAP, POP3, or Outlook Live Connector accounts if there is no Exchange Server account configured in the same Outlook profile. If you previously configured AutoArchive, no additional items are archived.

If you are experiencing any of the listed issues with Outlook 2007, we recommend that you uninstall the December 2010 update by doing the following:

Uninstalling KB2412171 on Windows 7 or Windows Vista

  1. Click Start, and then click Control Panel.
  2. Click Programs, and then under Programs and Features, click View installed updates.
  3. Click the entry for KB2412171, and then click Uninstall.

Uninstalling KB2412171 on Windows XP

  1. Click Start, and then click Control Panel.
  2. Click Add or Remove Programs, and then make sure that the Show Updates check box is selected.
  3. Click the entry for KB2412171, and then click Remove.

If you need additional assistance, support is available from the ALI staff.  Please don't hesitate to contact me in ALI's Technical Assistance Center at 540-443-3398

Brice Stevens
Technical Support