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Posted by on in Technical

Contributed by Brian Ogden
2011-08-30

The Verizon Droid 3 phone is not supported by Novell Data Synchronizer due to the change in the phone software.

When you setup an account on the device, the certificate setting isn't visible on the initial screen. However, "Use a secure connection" and "Verify Certificate" is automatically enabled. Since we always use a self-signed certificate, this cert is not part of the trusted authority on the device. If you use the workaround below, you can setup an account that works, then uncheck verify certificates and switch to the config of the customer Novell Data Synchronizer.

Here is a workaround:

  1. Set-up a corp-sync or Exchange Activesync account
  2. Use your google account to create a corporate sync account . The prompt for server name should be “m.google.com” and the prompt for user name is your gmail address (the entire email address, not simply the first half/user part). So, as an example:
  3. Server: m.google.com
  4. Username: username@gmail.com
  5. After the account is created, go into settings -> accounts and select the EAS account created
  6. In the first screen, un-check the option "Verify Certificate"
  7. Change the credentials to the account needed

If you find you need more assistance with this issue, please don't hesitate to contact us!


ALI Technical Assistance Center
(540) 443-3398
tac@ali-inc.com

Our TAC support desk has seen some recent instances of HP notebooks having CPU usage spikes that drive overheating because the HP Wireless Assistant service gets hung up. 

If, on an HP laptop, the WMIPrvSE.exe process is causing repeated excessive CPU usage spikes (25% or more every few minutes) and thus overheating, try disabling the HP Wireless Assistant service.

(Start menu -> Control Panel -> Administrative Tools -> Services)

Some older versions of this software have this issue, though HP indicates the latest version is fixed for this bug.

The HP Wireless Assistant's only purpose seems to be to inform the user whether the wireless is on or off. However, if you find your wireless switch on your keyboard no longer works with the HP Wireless Assistant disabled, obtain the latest version from HP's website, uninstall the old first, then install the new.

If you need more help with this issue or would like other help with your technical support issues, please don't hesitate to contact us in the Technical Assistance Center!

Brice Stevens
ALI TAC Support Lead
(540) 443-3398
support@ali-inc.com

Posted by on in Technical

Important LiveUpdate Certificate Expiration Notice

 Problem

An older Symantec root certificate, SymRoot1, will expire on April 30, 2011. With an expired certificate, older LiveUpdate clients would no longer authenticate, download, or install content such as AntiVirus definitions or product updates.

Solution

To allow customers additional time to plan migrations, Symantec has introduced a workaround that allows LiveUpdate to continue to successfully authenticate valid content from Symantec through July 4, 2012. This date may be extended if needed on a product-by-product basis.

In addition, a newer Symantec root certificate, SymRoot2, will expire on August 23, 2020. Newer Symantec products and recently patched products are compatible with SymRoot2. All customers utilizing SymRoot1-based products are recommended to upgrade to SymRoot2-based products.

What is the impact of using SymRoot1 definitions after the certificate expiration?

The product will continue to download and install new updates, such as AntiVirus definitions and product updates. You do not need to do anything to continue to receive definitions for these products after the certificate expiration, but you are encouraged to upgrade to a version that supports SymRoot2 as soon as feasible.

Will products without SymRoot2 support still be able to use Intelligent Updater or Rapid Release to update definitions?

Yes, Intelligent Updater and Rapid Release definition packages will be signed by both SymRoot1 and SymRoot2.

Which products are affected?

The following table shows which product versions support SymRoot2 in green, which product versions will continue to receive SymRoot1 definitions after the certificate expiration in orange, and which product versions require an upgrade in red.

Product

Version

Status

Action Needed

AntiVirus Corporate Edition

10.1 MR 10

SymRoot2 Support

None

AntiVirus Corporate Edition

10.x

SymRoot1 Support

Upgrade recommended

AntiVirus Corporate Edition

9.x

No definitions after 4/30/2011

Upgrade required

AntiVirus for Linux

MR 10

SymRoot2 Support

None

AntiVirus for Linux

MR 9 and earlier

SymRoot1 Support

Upgrade recommended

AntiVirus for Macintosh

10.x

SymRoot2 Support with LiveUpdate 5.1.2

Update to LiveUpdate for Macintosh 5.1.2

Brightmail Gateway

7.7 and later

SymRoot2 Support

None

Brightmail Gateway

5.x through 7.6

SymRoot1 Support

Upgrade recommended

Brightmail Message Filter

All

Does not use SymRoot

None

Client Security

3.1 MR 10

SymRoot2 Support

None

Client Security

3.x

SymRoot1 Support

Upgrade recommended

Client Security

2.x

No definitions after 4/30/2011

Upgrade required

Endpoint Protection

12.0 / 11.0

SymRoot2 Support

None

Enterprise Security Manager

10.x

SymRoot2 Support

None

Enterprise Security Manager

9.x and later

SymRoot2 Support with LiveUpdate 3.3

Update to Windows LiveUpdate 3.3

Enterprise Security Manager

6.5.x

No definitions after 4/30/2011

Upgrade required

IM Manager

8.4.1.16

SymRoot2 Support

None

IM Manager

Prior to 8.4.1.16

SymRoot1 Support

Upgrade recommended

LiveUpdate Administrator

2.x

SymRoot2 Support

None

LiveUpdate Administration Utility

1.5

SymRoot1 Support

Upgrade recommended

Mail Security for Domino

8.0.5 and later

SymRoot2 Support

None

Mail Security for Domino

8.0, 8.01, 8.02, 8.03

SymRoot1 Support

Upgrade recommended

Mail Security for Domino

7.5

SymRoot2 Support

None

Mail Security for Domino

5.x

SymRoot1 Support

Upgrade recommended

Mail Security for Domino

4.x and earlier

No definitions after 4/30/2011

Upgrade required

Mail Security for Domino MPE

3.2

SymRoot1 Support

Upgrade or Java LiveUpdate patch recommended

Mail Security for Domino MPE

3.0

No definitions after 4/30/2011

Upgrade required

Mail Security for Exchange

6.5

SymRoot2 Support

None

Mail Security for Exchange

6.0.x

SymRoot2 Support

None

Mail Security for Exchange

5.0.x

SymRoot1 Support

Update recommended

Mail Security for Exchange

4.6

SymRoot1 Support

Upgrade recommended

Mail Security for Exchange

4.5 and earlier

No definitions after 4/30/2011

Upgrade required

Mail Security for SMTP

5.x

SymRoot1 Support

Upgrade recommended

Scan Engine

5.2.8

SymRoot2 Support

None

Scan Engine

5.2.7 and earlier

SymRoot1 Support

Upgrade recommended

Security Information Manager

4.7 MP3 (release TBD)

SymRoot2 Support

None

Security Information Manager

4.7.2 and earlier

No updates after 4/30/11

Upgrade required

 My product version will not be updated. How do I upgrade?

If possible, Symantec recommends that you upgrade to a version that supports SymRoot2. SymRoot2 compatible products appear in green in the table above. You can download the latest version of your product from File Connect or from the Business Critical Services Web site.

For some products, you may need to apply patch instead of upgrading. For additional assistance, the Technical Assistance Center line is available to provide support (540) 443-3398 or contact your ALI representative for further assistance.

Issues with the recent update for Outlook 2007


On Tuesday, December 14, Microsoft released an update (KB2412171) for Microsoft Outlook 2007. Several issues have been discovered with the update and we want to alert you about problems you might encounter and what corrective steps we recommend.

This Outlook 2007 update was distributed via Microsoft Update. Many of you receive updates automatically and if you installed the update between Tuesday, December 14, and Thursday, December 16, it is likely that you are affected.

The three issues identified in the December 2010 update for Outlook 2007 are as follows:

  1. Outlook fails to connect if Secure Password Authentication (SPA) is configured for an account and the mail server does not support SPA. This is important for Google Gmail users because Gmail does not support SPA. Outlook customers using Gmail who have the SPA option turned on cannot connect to Gmail.
  2. Noticeable performance issues are experienced when switching between folders if you do not have a Microsoft Exchange Server account configured in Outlook. Switching folders might take several seconds depending on the performance of your computer. This issue only applies when you use an IMAP, POP3, or Outlook Live Connector account, such as Windows Live Hotmail, and do not have an Exchange Server account configured in the same Outlook profile. To determine if you are using an Exchange Server account, see the help article What is an Exchange account?
  3. AutoArchive cannot be configured for IMAP, POP3, or Outlook Live Connector accounts if there is no Exchange Server account configured in the same Outlook profile. If you previously configured AutoArchive, no additional items are archived.

If you are experiencing any of the listed issues with Outlook 2007, we recommend that you uninstall the December 2010 update by doing the following:

Uninstalling KB2412171 on Windows 7 or Windows Vista

  1. Click Start, and then click Control Panel.
  2. Click Programs, and then under Programs and Features, click View installed updates.
  3. Click the entry for KB2412171, and then click Uninstall.

Uninstalling KB2412171 on Windows XP

  1. Click Start, and then click Control Panel.
  2. Click Add or Remove Programs, and then make sure that the Show Updates check box is selected.
  3. Click the entry for KB2412171, and then click Remove.

If you need additional assistance, support is available from the ALI staff.  Please don't hesitate to contact me in ALI's Technical Assistance Center at 540-443-3398

Brice Stevens
Technical Support

Posted by on in Technical
For anyone experiencing a problem with Internet Explorer crashing instantly after starting, and the issue began December 15th: Take a look in Start Menu -> Control Panel -> Add/Remove Programs and uninstall Yahoo Toolbar if you have it, then try Internet Explorer again.  
 
Possibly either Yahoo pushed an update that is causing a problem on some computers, or one of the Microsoft updates of 12/14 is conflicting with the Yahoo toolbar. 
 
If this does nto help, or you need additional support, please do not hesitate to reach me in the Technical Assistance Center (TAC).
 
Brice Stevens
Technical Support
(540) 443-3398