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Posted by on in Technical

The HP Proliant G6-generation (and newer) servers have a new type of high-efficiency power supply that is sensitive to the waveform output of UPS units.  If you find your UPS is not carrying the new G6 server (it immediately shuts down upon power loss), check the specifications of the UPS unit(s).  The output must be True Sinewave.  If it is anything else (Stepped Approximation to Sinewave is the usual alternative), then the server will not run on it.

If you need help with this or any other support issue, please don't hesitate to contact me at the ALI Technical Assistance Center at (540) 443-3398.

Brice Stevens
Advanced Logic Industries
Technical Assistance Center (TAC)

Some Lexmark printer software and/or drivers can cause problems whereby the Print Spooler service conflicts with the Server service on Windows workstations and servers.  Symptoms include very long (15 minute) waits on first starting Windows before it responds, as well as events logged in the System section of Event Viewer for "The Server service hung on starting".  The Print Spooler is attempting to start at the same time, which causes Server service to hang.
The solution is to make the Print Spooler service dependent on the Server service, so it will not start until after the Server service is started.
  1. Click Start, and then click Run.
  2. In the Open box, type regedt32, and then click OK.
  3. Locate and click the following registry key:
  4. Click Add Value on the Edit menu.
  5. Type DependOnService in the Value Name box.
  6. Click REG_MULTI_SZ in the Data Type box, and then click OK.
  7. Type LanmanServer in the Data box, and then click OK.
  8. Click Exit on the Registry menu to quit Registry Editor.
  9. Restart your computer.
For steps 4 through 7: If the "DependOnService" value already exists and has an entry, you can add another by double-clicking the value and entering it on a new line.

If you need help with this or any other support issue, please don't hesitate to contact me at the ALI Technical Assistance Center at (540) 443-3398.

Brice Stevens
Advanced Logic Industries
Technical Assistance Center (TAC)

Hits: 20525

On HP workstations and laptops that use high-density (750GB-1TB) hard drives and are running Windows, older versions of the Intel Rapid Storage Technology driver can cause various problems including the inability to run Windows Update. 

The error message will state that the Windows Update service is not started, but if you check it, it is running. 

The solution is to download version (software package SP47845) or newer of the Intel Rapid Storage Technology driver from HP's support website.  

If you need help with this or any other support issue, please don't hesitate to contact me at the ALI Technical Assistance Center at (540) 443-3398.

Brice Stevens    
Advanced Logic Industries
Technical Assistance Center (TAC)

Hits: 14605
Our TAC has recently been encountering another variation on the "fake antivirus/scanner/fixer/etc." plague of malware. 
This one presents itself as Windows Repair and does the usual scare tactics of saying your workstation is infected, files/registry/hard drive sectors are damaged/missing, and so forth.  This one, however, goes a step further and sets various folders--including the current user profile folder--to be Hidden.  A telltale symptom, beyond the fake Windows Repair window, is a completely blank desktop with no program, file, or folder icons of any sort.  This can make it seem as if you have lost everything.
Here's how you handle this: 
Open an Explorer or My Computer window (use the WindowsKey-E combination if needed, or type explorer.exe into the Run command in the Start Menu)
Go to the Tools menu>Folder Options, then the View tab 
Scroll down and choose the radio button to "Show hidden files and folders".  This will let you see the items that the virus set to Hidden. 
If you then right-click your user profile folder (under Documents and Settings for Windows XP, or under the Users folder for Windows Vista and 7) and choose Properties, you will see a checkbox for "Hidden" at the bottom.  Uncheck that, and choose to apply to all files and folders when it gives you that option. 
You may have to do this for several other folders, depending on what the virus touched, but again they should all show up once you choose to "Show hidden files and folders" as described above.
You'll also need to contact your IT support to update your virus protection.  If you need assistance, please do not hesitate to contact us!
ALI Technical Assistance Center (TAC)
(540) 443-3398

Posted by on in Technical

GroupWise 8 & 7 users should check their security patches RIGHT AWAY! 
The GroupWise Internet Agent (GWIA) has a vulnerability.

If you need assistance with resolving this GWIA issue, please do not hesitate to contact our TAC.


Security Vulnerability - GroupWise 8 Internet Agent TZID (VCALENDAR) Variable Parsing

This document (7007638) is provided subject to the disclaimer at the end of this document.


Novell GroupWise 8
Novell GroupWise 8 Internet Agent
 Affected versions: GroupWise 8.0x, 8.01x, 8.02, 8.02HP1
Previous versions (such as GroupWise 7.x) of GroupWise are likely also vulnerable but are no longer supported. Customers on earlier versions of GroupWise should, at a minimum, upgrade their GWIAs and associated Domains to version 8.02HP2 in order to secure their system.


The GroupWise Internet Agent (GWIA) has a vulnerability in the way that it parses the TZID variable within a received VCALENDAR message, which could potentially allow an unauthenticated remote attacker to execute arbitrary code on vulnerable installations of GWIA.  This vulnerability affects GWIA running on all supported server OS platforms (Windows, SuSE Linux, & NetWare).
This vulnerability was discovered and reported by Anonymous working with TippingPoint's Zero Day Initiative (, ZDI-CAN-967
Novell bug 657818, CVE-2010-4325


To resolve this security issue, update GWIA to version 8.02 Hot Patch 2 (or later).

Bug Number



Document ID: 7007638
Creation Date: 01-21-2011
Modified Date: 01-28-2011
Novell Product: GroupWise


The Origin of this information may be internal or external to Novell. Novell makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Novell makes no explicit or implied claims to the validity of this information.
Any trademarks referenced in this document are the property of their respective owners. Consult your product manuals for complete trademark information.