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Posted by on in Technical

Kirk Koenigsbauer corporate Vice President for the Microsoft Office Division has announced the coding completion of Office 2013 on his blog. The new office has been made available to manufactures and they are now focused on general release. Koenigsbaur revealed general availability between October 1, 2012 and December 31, 2012.

Posted by on in Technical

If you find Windows7 workstations not mapping all the network drives on login, here's some help:

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Please note that in a recent update published by Novell, they have opted to lengthen Extended Support for Novell NetWare 6.5 and Novell ZENworks 7 Suite by a year, to 30 September 2013. In addition, Novell BorderManager and Novell GroupWise 8 are extending General Support, and will be supported on NetWare 6.5 for the same time period.

Product Previous Support End Date New Support End Date

  • NetWare 6.5 30 Sept 2012 (Extended Support) 30 Sept 2013 (Extended Support)
  • ZENworks 7 30 Sept 2012 (Extended Support 30 Sept 2013 (Extended Support)
  • GroupWise 8 1 May 2013 (General Support) 30 Sept 2013 (General Support)
  • BorderManager 3.9 30 Sept 2012 (General Support) 30 Sept 2013 (General Support)

For the best value, Novell encourages upgrades to the latest release of Novell Open Enterprise Server and Novell ZENworks Configuraiton Management, but is offering Extended Support on these older releases to provide more deployment time for customers who need it.

The Extended Support phase of Novell's Product Support Lifecycle offers installation and configuration technical support and critical security fixes for customers with current maintenance on the replacement products - in this case Novell Open Enterprise Server 2 and Novell ZENworks Configuration Management 11.

Free Unlimited Extended Support on ZENworks 7 Suite

Current Novell Open Enterprise Server maintenance customers already realize free, unlimited 12x5 technical support during the Extended Support phase for NetWare. Effective 1 January 2012, Novell is offering this same free, unilmited 12x5 technical support benefit on ZENworks 7 Suite for all customers with current maintenance on Novell's ZENworks Configuration Management.

Product Information

  • Novell NetWare 6.5 and Novell ZENworks 7 Suite Extended Support brings the following benefits through 30 September 2013:
  • Continue to receive installation support while you plan and execute your upgrade from NetWare 6.5 to Open Enterprise Server on Linux, and from ZENworks 7 Suite to ZENworks 11
  • Receive unlimited service requests 12 hours a day, 5 days a week from a Novell technical support engineer

Customers who are not current with maintenance may purchase Standard or Priority maintenance for licensed users and take advantage of Extended Support on ZENworks 7 Suite or NetWare 6.5 for free.

For further information

For detailed information on Novell's Support lifecycle, visit or contact Cindy DeHart, Novell & Virtualization Practice Manager at (540) 443-3392 or

Posted by on in Technical
Blackberry/RIM are experiencing serious systems/infrastructure issues that have become more widespread in the last couple of days.  North America is now affected.  These problems affect all Blackberry users, even those running an in-house Blackberry Exchange Server (BES). 
Issues include slow or nonexistent email to devices, failed enterprise activations, and in general any operation that requires interacting with Blackberry's own systems, which would be most business-oriented operations. is the site their techs are giving out for updates to the problem.  There is no ETA at present but we will post updates as we get them. 
If you believe you are experiencing an issue and would like assistance, please do not hesitate to contact our Technical Assistance Desk.
Brice Stevens
Advanced Logic Industries
Technical Assistance Center (TAC)
(540) 443-3398

Posted by on in Technical

The HP Proliant G6-generation (and newer) servers have a new type of high-efficiency power supply that is sensitive to the waveform output of UPS units.  If you find your UPS is not carrying the new G6 server (it immediately shuts down upon power loss), check the specifications of the UPS unit(s).  The output must be True Sinewave.  If it is anything else (Stepped Approximation to Sinewave is the usual alternative), then the server will not run on it.

If you need help with this or any other support issue, please don't hesitate to contact me at the ALI Technical Assistance Center at (540) 443-3398.

Brice Stevens
Advanced Logic Industries
Technical Assistance Center (TAC)