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Parker Pearson

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Symantec End-of-Life, End-of-Availability and End-of-Support Announcement

Date:      August 2, 2010

To:       Customers of the following products:

•   Symantec Multi-tier Protection
    (all versions)
•   Symantec Multi-tier Protection
    Small Business Edition
    (all versions)

Re:       End-Of-Life, End-of-Availability and End-of-Support Announcement for Symantec Multi-tier Protection 11.0.2 and Symantec Multi-tier Protection Small Business Edition 11.0.2

Symantec Corporation will be discontinuing the availability of Symantec Multi-tier Protection products. These products have been replaced by Symantec Protection Suite 3.0. This letter details the key dates that are of importance to you.

Version Upgrade: Customers with current maintenance were sent Version Upgrade Notifications and license keys to Symantec Protection Suite 3.0 starting on January 4th 2010. Symantec Multi-tier Protection 11.0.2 customers were upgraded to Symantec Protection Suite Enterprise Edition 3.0, while Symantec Multi-tier Protection Small Business Edition 11.0.2 customers were upgraded to Symantec Protection Suite Small Business Edition 3.0. These new suites include all of the previous Symantec Multi-Tier Protection products and newly added software – such as Symantec Backup Exec System Recovery Desktop Edition 2010 (BESR 2010).

End of Life: As of August 2, 2010, Symantec Corporation will begin to End of Life ("EOL") the product(s) identified in this notification, including any Maintenance Packs and/or patches for each version, in all released languages.

End of Availability: End of Availability will be August 2, 2010. At this time no additional product licenses will be available for purchase. Customers may continue to purchase renewals for maintenance contracts up to June 1, 2015.

Standard Support: Provided the customer maintains a current maintenance contract for the products, Symantec will provide Standard Support for issues at all severity levels until January 13, 2013.

Partial Support: Partial Support begins on January 13, 2013. Our technical support engineers may provide you with known fixes/patches/workarounds, existing Maintenance Packs, or information from our Technical Knowledge Base in response to your request for assistance.

 Additional Resources

For more information regarding Content Updates or the services provided in Standard Support or Partial Support, please refer to the Symantec Enterprise Technical Support Policy at the link below or contact your ALI Account Manager:

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